Help Center
Frequently Asked Questions
Find answers to common questions about ordering, logistics, and payments on our store.
Q: Are your sarees authentic and handloom certified?
A: Yes. All our Kanchipuram, Banarasi, and silk-blend sarees are sourced directly from registered handloom weavers, made with authentic raw materials, and carry certification credentials detailed in their specifications.
Q: What payment methods do you accept?
A: We accept all major Indian payment methods through **Razorpay** including VISA, MasterCard, RuPay debit/credit cards, Net Banking, and direct UPI transfers.
Q: How long does shipping and delivery take?
A: Orders are packed and dispatched within 24-48 business hours. Deliveries are handled by **Delhivery** and typically arrive within 2 to 7 business days depending on your pincode.
Q: What is your return and refund policy?
A: We offer a transparent **3-Day return and replacement policy** for damaged, defective, or incorrect shipments. Approved refunds are credited directly back to your original payment source within 5-7 business days.