Refund, Return & Cancellation Policy

Last updated: May 28, 2026

At Reshami Pallu, we are committed to customer satisfaction and the highest standards of quality. Please read our guidelines regarding cancellations, returns, and refunds carefully.

1. Order Cancellations

You can request order cancellations within 1 hour of purchase, provided the package has not yet been processed or handed over to our shipping partner, Delhivery. Once an item is dispatched, cancellations are not permitted.

2. Returns & Replacements (3 Days)

We offer a comprehensive 3-Day return or replacement policy. If your saree arrives with manufacturing defects, is damaged in transit, or is the incorrect item, you can request a return.

To qualify for a return or replacement:

The product must be unused, unwashed, and in the exact condition received.

All original brand tags, pricing labels, and premium packaging boxes must be intact.

A request must be initiated within 14 days of the delivery date by emailing support@reshamipallu.com.

3. Refund Processing Time (5-7 Business Days)

Once your returned package is received and inspected at our registered office, we will notify you via email/SMS of the approval or rejection of your return.

If approved, your refund will be processed immediately. The funds will be credited automatically back to your original payment source (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days in accordance with standard Razorpay and banking timelines.

4. Support & Registered Returns Address

For any return queries, please email us with your Order Number at: founder@reshamipallu.com or call us at +91 74883 72867.

Returns Office:
FLAT 308, 2ND FLOOR, MULTI DIAMOND APARTMENT, 6TH MAIN, 11TH CROSS, BALAJI LAYOUT, KODIGEHALLI, SAHAKARNAGAR, BENGALURU, KARNATAKA - 560094