Refund, Return & Cancellation Policy

*Last updated: May 28, 2026*

At **Reshami Pallu**, we are committed to customer satisfaction and the highest standards of quality. Please read our guidelines regarding cancellations, returns, and refunds carefully.

1. Order Cancellations

You can request order cancellations within **1 hour** of purchase, provided the package has not yet been processed or handed over to our shipping partner, Delhivery. Once an item is dispatched, cancellations are not permitted.

2. Returns & Replacements (3 Days)

We offer a comprehensive **3-Day return or replacement policy**. If your saree arrives with manufacturing defects, is damaged in transit, or is the incorrect item, you can request a return.

To qualify for a return or replacement:

• The product must be unused, unwashed, and in the exact condition received.
• All original brand tags, pricing labels, and premium packaging boxes must be intact.
• A request must be initiated within 14 days of the delivery date by emailing support@reshamipallu.com.

3. Refund Processing Time (5-7 Business Days)

Once your returned package is received and inspected at our registered office, we will notify you via email/SMS of the approval or rejection of your return.

If approved, your refund will be processed immediately. The funds will be credited automatically back to your **original payment source (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 business days** in accordance with standard Razorpay and banking timelines.

4. Support & Registered Returns Address

For any return queries, please email us with your Order Number at: **founder@reshamipallu.com** or call us at **+91 74883 72867**.

**Returns Office:** FLAT 308, 2ND FLOOR, MULTI DIAMOND APARTMENT, 6TH MAIN, 11TH CROSS, BALAJI LAYOUT, KODIGEHALLI, SAHAKARNAGAR, BENGALURU, KARNATAKA - 560094