Logistics & Fulfilment
Shipping Policy
Shipping & Delivery Policy
*Last updated: May 2025*
At **Reshami Pallu**, every saree is a handcrafted heirloom — woven with intention, inspected with care, and dispatched with the same reverence it deserves. We want your order to reach you safely, swiftly, and in pristine condition. Please read our shipping policy carefully before placing your order.
1. Order Processing
- All orders are **processed within 1–2 business days** of payment confirmation.
- Orders placed on **Sundays or public holidays** will be processed on the next working business day.
- You will receive an **order confirmation** via SMS/WhatsApp immediately after successful payment, followed by a **dispatch notification** with your tracking details once the parcel is shipped.
**Note:** For made-to-order or limited-edition pieces, processing may take up to **3–5 business days**. This will be clearly mentioned on the product page.
2. Shipping Options & Rates
Standard Delivery — **Free**
We offer **complimentary standard shipping** on all orders across India, with no minimum order value. Every single order ships free.
| Delivery Mode | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | **₹0 (Free)** | 4–7 business days |
| Express Shipping | As displayed at checkout | 1–3 business days |
- Shipping rates for **Express** are calculated in real-time at checkout based on your pincode and are shown before you confirm your order.
- Express shipping is fulfilled via priority courier channels and is subject to serviceability at your location.
3. Delivery Timeline
| Region | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, etc.) | 3–5 business days | 1–2 business days |
| Tier 2 & Tier 3 Cities | 5–7 business days | 2–3 business days |
| Remote & Rural Areas | 7–10 business days | 3–5 business days (where available) |
Timelines are estimates and begin from the **date of dispatch**, not the date of order placement.
4. Courier Partners
We work with India's most reliable logistics partners to ensure your sarees are handled with care:
- **Delhivery** — Primary courier for standard and express deliveries across 18,000+ pin codes
- **Shiprocket Network** — Alternative express courier for select pin codes and remote areas
The courier assigned to your order will be displayed in your dispatch notification.
5. Serviceability & Pincode Availability
We deliver to **18,000+ pin codes** across India. Shipping availability and speed options are shown automatically at checkout once you enter your delivery pincode.
- If your pincode is **not currently serviceable**, we recommend contacting us at [support@reshmipallu.com](mailto:founder@reshmipallu.com) — we will do our best to find an alternative arrangement.
- For **international shipping**, we do not currently offer cross-border delivery. We are working on this and will announce international shipping soon.
6. Order Tracking
Once your order is dispatched, you will receive:
- A **dispatch confirmation** via SMS and WhatsApp with your AWB (tracking number)
- A direct **courier tracking link** so you can monitor your parcel in real time
You can also track your order anytime from your **order confirmation page** on our website.
7. Packaging
Every Reshami Pallu saree is:
- Wrapped in **acid-free tissue paper** to preserve the fabric
- Sealed in a **branded protective sleeve**
- Packed in a rigid, crush-resistant box for safe transit
- Includes a **certificate of authenticity** for handloom sarees
We do not use plastic as outer packaging — our materials are recyclable wherever possible.
8. Delays & Exceptions
While we strive to meet every estimated delivery date, delays may occasionally occur due to:
- Natural disasters, extreme weather, or force majeure events
- Public holidays or regional transport strikes
- High-volume sale periods (e.g., festive seasons)
- Incorrect or incomplete delivery address provided by the customer
**Reshami Pallu is not liable for delays caused by courier partners or circumstances beyond our control.** However, we will always proactively communicate with you if there is a significant delay.
If your order has not arrived within **5 business days of the estimated delivery date**, please contact us so we can investigate.
9. Failed Deliveries & RTO (Return to Origin)
- If delivery is attempted and unsuccessful (e.g., you are unavailable), the courier will make **up to 3 delivery attempts**.
- After failed attempts, the parcel will be held at a local hub for **3–5 days** before being returned to us.
- If your order is returned to us due to a failed delivery or incorrect address, **re-shipping charges will apply** for resending the order.
Please ensure your delivery address, pincode, and contact number are accurate at the time of checkout.
10. Damaged or Lost Parcels
If your parcel arrives **visibly damaged**, please:
- **Photograph the sealed package** before opening
- Open the package and **photograph the damage** to the saree or contents
- Contact us within **48 hours of delivery** at [founder@reshmipallu.com](mailto:founder@reshmipallu.com)
We will investigate with the courier and arrange a **replacement or full refund** as applicable.
For **lost parcels** (no delivery within 10 business days of dispatch with no tracking updates), please contact us and we will file a formal investigation with the courier on your behalf.
11. Shipping for Exchanges & Returns
- If you need to **return or exchange** an item, please refer to our [Returns & Exchange Policy](#) for eligibility and instructions.
- Return shipping costs are the **customer's responsibility**, except in cases where the item received was defective or incorrect.
- We recommend using a **trackable courier service** for returns, as we cannot be held responsible for parcels lost in transit on the way back to us.
12. Contact Us
For any shipping-related queries, please reach out to our support team:
- **Email:** [founder@reshmipallu.com](mailto:founder@reshmipallu.com)
- **WhatsApp:** Available on our website
- **Response time:** Within 24 hours on business days (Mon–Sat, 10 AM – 6 PM IST)
*Reshami Pallu reserves the right to update this policy at any time. The most current version will always be available on this page.*
